Privacy Policy

BurnerCheck is an Irish business that sells professional diagnostic test equipment for heating and oil burner technicians.

Our website is BurnerCheck.ie. If you have questions about this policy or your personal data, you can contact us at:

• burnercheck.ie@gmail.com

We may collect the following information when you use our website, place an order, register a product, or contact us:

• Name
• Email address
• Phone number
• Billing and shipping address
• Company name, if you provide it
• Order details
• Product registration details
• Support messages you send to us
• Device and browser type (for example, whether you are on mobile or desktop)
• Coarse geographic location such as country, region, or city, derived from your network connection for aggregated website statistics. We do not store visitor IP addresses for analytics.

We use your information to:

• Process orders and payments
• Send order confirmations and updates
• Ship products to you
• Register products for warranty purposes
• Provide customer support
• Help prevent fraud
• Keep records required for legal and accounting purposes
• Understand how our public website is used, using aggregated visit statistics
• Improve our website and services

When you pay by card or other electronic payment method, your payment details are processed securely by our payment provider. We currently use Stripe for payment processing.

BurnerCheck does not store your full card or payment details on our systems.

Our website uses essential cookies that are needed for the site to work properly.

We do not use analytics or advertising cookies on the public BurnerCheck website.

You can control or delete cookies through your browser settings. Disabling essential cookies may affect how parts of the website work.

On our public website we use Vercel Web Analytics, a cookieless analytics service provided by our website host (Vercel).

It records aggregated information such as page views, referrers, device type, and coarse location (country, region, or city). It does not use cookies, does not store visitor IP addresses, and does not track individuals across other websites.

We use these statistics to understand overall traffic and improve the site. Analytics events are limited to the public marketing site and do not include staff or registration tools.

We may share your information with trusted third parties when it is necessary to run our business and fulfil your order or request. This may include:

We only share the information that is reasonably needed for these purposes.

BurnerCheck does not sell customer data.

• Payment providers (such as Stripe)
• Delivery and courier companies
• Email and website hosting providers (including Vercel for hosting and cookieless analytics)
• Accountants and legal advisers, where required

We keep order and accounting records for as long as required for legal, tax, and accounting purposes.

Warranty and support records may be kept for product support, safety, and quality purposes.

When information is no longer needed, we will delete or anonymise it where we can do so lawfully.

Under GDPR and applicable data protection law, you have the right to:

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Data Protection Commission in Ireland.

• Request access to the personal data we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your data, where legally possible
• Request restriction of processing in certain circumstances
• Object to processing in certain circumstances
• Withdraw consent to marketing at any time, where we rely on consent

For privacy requests or questions about how we handle your data, please email:

• burnercheck.ie@gmail.com